Throughout our history, we have prided ourselves in providing all our clients with consummate service. From our beginnings as a temporary service agency to our current status as a nationally renowned service bureau, we have maintained our commitment to always doing business with the right personal touch.
In 1986, we started as a telephone answering service (TAS) to support our temporary staffing company and provide telephone answering services to the Hampton Roads, Virginia, market. Even then, our staff knew the importance of personal service. In 1988, we expanded our services to include alphanumeric paging. We quickly became a technology leader in the alphanumeric dispatch market with operator-assisted call services and with gateway and interactive web-based services.
In 1995, to supplement our TAS and alphanumeric paging business, we opened a bilingual call center in San Antonio, Texas. We then added outbound teleservices to our service mix, expanding the personal touch to encourage loyalty and increase sales.
In 1998, we acquired Executive Call Centers, an industry leader in call processing technology and one of the largest, most experienced service bureaus in New England. Based in Manchester, New Hampshire, Executive offered a variety of inbound teleservices, including catalog sales and order entry services, telephone answering services, voice personals,
paging and voicemail services.
In 2000, we opened a 106,000-square-foot customer service center in Dallas, Texas. The new center provides Internet customer service and inbound call processing for national clients.
Today, Abacus Communications is ranked in the upper half of the Top 50 inbound call center service bureaus in the United States, by C@ll Center Solutions Magazine.